Service & Support
Need help with Storyblok? Find answers, troubleshoot an issue, or get in touch with our support team through the Storyblok Help Center. You can also access live chat if it's included in your plan or get help from the Storyblok community.
Ways to get help
Visit the Help Center
Find answers to common questions, troubleshooting guidance, and support for using Storyblok. If you still need help, you can submit a request to our support team.
Log in to Storyblok
Premium and Elite customers can contact our support team through live chat directly in Storyblok. Log in and open Help & Inspiration to get started.
Ask the community
Have a question or want advice from other Storyblok users? Join our Discord community to ask questions, share ideas, and learn from others.
Support response times
Response times depend on your plan and the severity of the issues. See how we classify support requests and when you can expect a response.
| Severity | Description | Starter, Growth & Growth Plus Plans | Premium & Elite Plan |
|---|---|---|---|
| Critical | Storyblok production product or mentioned production application unavailable. No workaround available. | Help Center | Help Center, Live Chat Elite: Incident E-Mail |
| High | Partial product downtime, code functionality not available, or significantly degraded application performance. No workaround available. | Help Center | Help Center, Live Chat |
| Medium | Non-critical loss or impact to the Storyblok product or application. Workaround available. | Help Center | Help Center, Live Chat |
| Low | Other Storyblok product defects, documentation errors, or other low-priority issue. | Help Center | Help Center, Live Chat |
| Severity | Starter, Growth & Growth Plus Plans | Enterprise Plans |
|---|---|---|
| Critical | Next business day | Elite: 2 hours Premium: Next day |
| High | Next business day | Elite: 12 hours Premium: Next day |
| Medium | 4 business days | Elite: 24 hours Premium: Next day |
| Low | 4 business days | Elite: Next day Premium: 2 business days |
Need help with your implementation?
Our support team can help with Storyblok product issues, but does not provide implementation-specific development support. For guidance on your Storyblok implementation, explore our implementation support options or get hands-on help through Expert Services.